At Aboutdivine(aboutdivine.com), we strive to provide high-quality digital products that cater to your spiritual journey, including angel number posters, digital planners, affirmation cards, and manifestation journals. We understand that sometimes a purchase may not meet your expectations. This refund policy outlines the terms and conditions for requesting a refund.
Digital Products
Due to the nature of digital products, we have implemented the following refund policy:
- Eligibility for Refunds:
- Refunds are only available for digital products that have not been downloaded or accessed.
- If you encounter any technical issues with your purchase, please contact our support team within 7 days of purchase for assistance.
- Non-Refundable Items:
- Once a digital product has been downloaded or accessed, it is considered used and non-refundable.
- Customized or personalized digital products are non-refundable unless there is a technical issue or error on our part.
Requesting a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Support:
- Email us at [email protected] with your order number, date of purchase, and a detailed description of the issue.
- Provide any relevant screenshots or documentation that support your request.
- Evaluation:
- Our support team will review your request and determine its eligibility based on the criteria outlined above.
- We may contact you for additional information if needed.
- Resolution:
- If your refund request is approved, we will process the refund to your original method of payment within 7-10 business days.
- If your request is denied, we will provide a detailed explanation.
Exchanges
We do not offer exchanges for digital products. If you encounter any issues with your purchase, please refer to our refund policy for assistance.
Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
- Email: [email protected]
Thank you for your understanding and for choosing Aboutdivine(aboutdivine.com) for your spiritual needs.